— Hospitality Upselling —
In-Stay Offers
New revenue, right on property. Introducing In-Stay Offers
Why in-stay timing matters
Most hotels miss their best chance to upsell: after the guest has checked in. Research from our Plusgrade Hospitality & Rail Study confirms what operators often observe anecdotally: the in-stay phase is the undisputed peak for onsite engagement, with 53% of guests saying they’re likely to pay for activities, events, or entertainment during this period. This isn’t just a second chance; it’s a second wave of intent. For many categories:
- Restaurant and bar/lounge add-on interest dips after booking but rebounds to 64% in-stay.
- Executive lounge access and club floor interest rebounds to 35% during the stay, after a drop-off post-booking.
In-Stay Offers capitalize on this rebound, helping you monetize this versatile, high-performing window—one that’s too often overlooked.
What it does
In-Stay Offers helps hotels:
- Reach guests who couldn’t be contacted pre-stay (e.g. short-notice bookings)
- Promote underused or time-sensitive services with availability-based targeting
- Improve guest satisfaction with offers that feel personal, relevant, and frictionless
- Capture incremental spend with zero added staff effort
Automated, context-aware offers
Offers are triggered based on property-level availability, timing, and guest behavior, ensuring no over-promising and no manual input.
Examples include:
- Spa offers sent on low-booking days
- F&B offers timed around mealtimes or low occupancy
- Late checkout or room enhancements on off-peak departure days
Offers can be delivered via the guest’s preferred channel, including SMS or email, with full brand control over timing, design, and copy.
Seamless setup, minimal lift
In-Stay Offers integrates easily with your existing guest communications setup. There’s no need for a new system or frontend. It's a simple addition to your existing Plusgrade workflow.
- Fully automated delivery
- No additional PMS integration required
- Works alongside your pre-stay campaigns
Why it works
- It’s perfectly timed:
Guests are relaxed, present, and more open to spending, with purchase intent peaking for many categories during the stay itself.
- It’s deeply relevant:
Offers are tied to real-time availability and guest preferences.
- It’s fully automated:
Set it and let it run on its own. No new training, tools, or manual work required.
Ready to monetize the middle of the stay?
In-Stay Offers help you connect with guests when it counts. You deliver more personalized experiences and more revenue—without more work.
Get in touch to explore how it can work for your property.
This webpage provides general information about our products/services. While efforts have been made to ensure accuracy, details herein may be subject to change. Please contact us for the most up-to-date information.