— Hospitality Upselling —

Front Desk Tool

Elevate every arrival. Introducing the Front Desk Tool.

First impressions matter. And for hotels, the front desk is one of the most important moments to deliver personalized service and capture upgrade revenue. The Front Desk Tool by Plusgrade helps properties do both. It gives front-line staff the insights and tools they need to offer real-time, personalized upgrades and add-ons at check-in. Those casual conversations become high-converting guest experiences.

Why it works

While most upselling happens before arrival, 49% of guests say they prefer to hear about upgrade options directly from the front desk team (Plusgrade Hospitality & Rail Study, 2024). That moment of interaction is crucial. The Front Desk Tool makes it count by enabling:

Real-time offer generation
Smarter targeting based on guest history
Seamless PMS integration
A single-screen experience for staff

From data to delight

The tool surfaces upgrade options based on live room availability, length of stay, and pre-arrival behaviors, such as failed bids or interest in specific add-ons.

“If a guest bids for a suite and doesn’t win, the front desk agent might offer a premium view room or a late checkout instead. With the right data, it becomes a simple way to recover the moment and deliver real value.” —Paul Rantilla, SVP & CRO, Hospitality Ancillaries

Features that drive results

Intelligent Insights
See guest bidding history, past upgrade interest, and availability—all in one view.
Streamlined Front Desk Experience
Quick, intuitive interface designed for live interactions. No tab switching. No guesswork.
Seamless Integration
Connects directly to your systems for live availability and pricing with integrations across 25+ PMS, CRS, and channel management platforms.
Team Empowerment
Supports better conversations with built-in logic, upgrade triggers, and optional team incentives

Real impact for hotels

Recover upgrade opportunities when bids don’t convert
Reach guests who don’t engage digitally
Drive high-margin ancillary revenue at check-in
Deliver more personalized, memorable stays

All without adding operational overhead or requiring major tech builds.

Fast to launch, easy to use

The Front Desk Tool:

Requires no upfront cost
Launches in as little as two weeks
Includes comprehensive staff training
Integrates directly with major PMS platforms

It’s a simple, high-impact way to drive engagement and revenue from the guests already at your door.

Reinvent the welcome

The Front Desk Tool is designed to help hotels capture more value at check-in and deliver a more personalized guest experience. If you're ready to elevate both the stay and drive revenue, let’s talk.

This webpage provides general information about our products/services. While efforts have been made to ensure accuracy, details herein may be subject to change. Please contact us for the most up-to-date information.