The market-leading provider of upgrade solutions, a key segment of
the ancillary revenue and merchandising sector in the global travel industry
Plusgrade is an award-winning technology company at the forefront of ancillary revenue and merchandising in the global travel industry. The pioneer of premium upgrade bidding, Plusgrade enables maximum return on unsold premium inventory through an engaging and effortless customer journey.
Millions of people
Everybody loves an upgrade and we’re giving your guests the best travel day of their life!
Billions of dollars
We’re experts in capturing real, high-margin, game-changing new revenue opportunity from your existing guests
#1 or #2 ancillary
We are the second largest source of ancillary revenue for many of our partners, and even the largest for some
World class NPS
score of 70
Plusgrade is proud that our partners rated us in the highest category of customer satisfaction
Plusgrade created an entire category which is now the global and de facto standard for upgrade across the airline industry.
Airlines have the confidence to intelligently target passengers most likely to place quality offers on upgrades for unsold seats in premium economy, business and first class.
Result: generate as much revenue as possible from every flight.
It’s the ultimate travel perk. Walking onto a plane and discovering other seats in your row are empty.
Neighbour-Free allows airlines to assure maximum profit from all economy seating, by offering passengers the chance to guarantee one seat or multiple, up to the entire row.
Result: a very powerful outcome for both passengers and airlines.
“Our partnership with Plusgrade has over-delivered on customer engagement and continues to deliver meaningful ancillary revenue.”
Honoured with the prestigious Deloitte Technology Leadership award as global leader in its sector. Also, consistently honoured as one of North America’s fastest growing technology companies in the annual Deloitte Technology Fast 50™ and Fast 500™ awards. Plusgrade has been recognized in 2016, 2017 and 2018.
“We had launched a pilot […] with the intention of slowly ramping this up in terms of both who we’re making the offers to, as well as how many routes it’s eligible on. Because of customer demand, we’ve grown the product faster than we were originally intending to do.”
Connect with our team to discuss your opportunity to
increase revenue and improve customer satisfaction.